Contact Us
If you have suggestions, comments or concerns, please contact:
MassRelay
1006 12th Street
Aurora, NE 68818
TTY: 800-720-3480
Voice: 800-720-3479
Email: customerservice@massrelay.com
If your expressed concern is not resolved to your satisfaction, contact your State Relay Administrator:
Monna Wallace
MassRelay Administrator
Massachusetts State 9-1-1 Department
151 Campanelli Drive, Suite A
Middleborough, MA 02346
Office: 508-821-7220
Email: Monna.Wallace@mass.gov
Department of Telecommunications and Cable
1000 Washington Street, Suite 600
Boston, MA 02118-6500
Phone: 617-305-3580
Consumer Line: 800-392-6066 (MA only toll-free)
Fax: 617-988-8288
Website: http://www.mass.gov/dtc
Should your expressed concern go unresolved to your satisfaction, the Federal Communications Commission is available to serve you regarding relay issues:
Voice: 888-CALL-FCC
TTY: 888-TELL-FCC
Website: consumercomplaints.fcc.gov