Relay Service Notifications

From approximately 6:14 AM CT to approximately 8:28 AM CT on April 13, 2025, Hamilton Web CapTel and Hamilton Mobile CapTel users experienced a technical issue which prevented incoming and outgoing calls. This interruption did not affect Hamilton CapTel phones or Hamilton CapTel for Business users. Service has been restored to the affected users and we apologize for any inconvenience this may have caused.

From approximately 2:34 PM CT to approximately 6:50 PM CT on November 25, 2024, Hamilton Web CapTel and Mobile CapTel users experienced a technical issue which prevented incoming and outgoing calls. This interruption did not affect Hamilton’s CapTel phones or Hamilton’s CapTel for Business users. Service has been restored to the affected user and we apologize for any inconvenience this may have caused.

From approximately 3:38 PM CT to approximately 5:03 PM CT on November 18, 2024, Hamilton Web CapTel, Mobile CapTel, and Voice over Internet Protocol (VoIP) IP CapTel phone users experienced a technical issue which prevented incoming and outgoing calls. This interruption did not affect Hamilton’s non-VoIP CapTel phone or Hamilton’s CapTel for Business interconnected by Tenacity users. Service has been restored to the affected users and we apologize for any inconvenience this may have caused.

From approximately 5:00 AM CT to approximately 3:10 PM CT on January 30, 2024, certain Hamilton Web CapTel, Hamilton Mobile CapTel, Hamilton CapTel internet-only phones, and Hamilton CapTel for Business, interconnected by Tenacity users experienced a technical issue which prevented incoming and outgoing calls to and from affected users. This interruption did not affect all users of these products, nor did it affect any Hamilton Hybrid CapTel phone users. Service has been restored to the affected users and we apologize for any inconvenience this may have caused.

From approximately 10:24 AM CST to 12:03 PM CST on May 1, 2023, Hamilton Mobile CapTel, Hamilton Web CapTel, and Hamilton VoIP IP CTS phones experienced a technical issue which prevented incoming calls from reaching affected devices. This partial interruption did not impact users of Hamilton CapTel non-VoIP phones, Hamilton CapTel PSTN phones, or Hamilton CapTel for Business, interconnected by Tenacity. All users were able to place outbound calls, including 911, at all times. Service has been restored and we apologize for any inconvenience this may have caused.

From approximately 3:22 pm CT to 4:24 pm CT on July 13, 2022, Hamilton Mobile CapTel and Hamilton Web CapTel experienced technical issues which affected certain outbound calls. This partial interruption did not impact users of Hamilton CapTel for Business or Hamilton’s CapTel phones. Service has been restored and we apologize for any inconvenience this may have caused.

Hamilton CapTel for PC/Mac, Smartphones and Tablets experienced technical issues which affected web and wireless captions. This issue occurred from approximately 5:38 am CT to 8:00 am CT on March 16, 2022. This caption interruption did not impact users of Hamilton CapTel for Business or Hamilton’s CapTel phones. Service has been restored and we apologize for any inconvenience this may have caused.

Hamilton CapTel for PC/Mac, Smartphones and Tablets experienced technical issues which affected web and wireless outbound toll-free calls on the platform from approximately 8:59 am CT to 11:45 am CT on February 25, 2022. This partial interruption did not impact users of Hamilton’s CapTel phones. Service has been restored and we apologize for any inconvenience this may have caused.